MFStream Web

Privacy Policy

Effective Date: 15 July 2026

1. Introduction

Welcome to MF Stream, a premium streaming platform operated by Matinee Films Private Limited ("MF Stream", "we", "our", or "us").

At MF Stream, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the information you provide when accessing or using our website, mobile applications, smart TV applications, and other digital services (collectively referred to as the "Platform").

We value your trust and are committed to handling your personal information responsibly, transparently, and in accordance with applicable laws.

By creating an account, subscribing to our services, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.

This Privacy Policy should be read together with our Terms of Use and Cookie Policy, which govern your use of the Platform.

2. Definitions

For the purposes of this Privacy Policy:

"Platform" means the MF Stream website, mobile applications, smart TV applications, and any other digital services operated by Matinee Films Private Limited.

"User", "You", or "Your" means any individual who accesses or uses the Platform.

"Personal Information" means any information that identifies or can reasonably identify an individual, either directly or indirectly.

"Services" means all streaming, subscription, customer support, and related services offered through the Platform.

Unless otherwise defined in this Privacy Policy, capitalised terms shall have the meanings assigned to them in the Terms of Use.

3. Scope of this Privacy Policy

This Privacy Policy applies to all users of the MF Stream Platform, including visitors, registered users, subscribers, and customers who access our services through any supported device, including:

  • Desktop and laptop computers
  • Smartphones
  • Tablets
  • Smart TVs
  • Streaming devices
  • Web browsers
  • Any other internet-connected devices supported by MF Stream

This Privacy Policy applies only to information collected by MF Stream. It does not apply to third-party websites, applications, or services that may be linked to or integrated with our Platform.

4. Information We Collect

Depending on how you interact with the Platform, we may collect the following categories of information.

4.1 Personal Information

Information that identifies or can reasonably identify you may include:

  • Full name
  • Email address
  • Mobile phone number
  • Date of birth (where applicable)
  • Username
  • Password (stored securely in encrypted form)
  • Profile information that you choose to provide

You may also choose to update your profile information from time to time through your account settings.

4.2 Subscription and Payment Information

If you subscribe to MF Stream, payment transactions are securely processed through authorised third-party payment providers, including Razorpay.

Depending on the payment method used, payment providers may collect information such as:

  • Transaction ID
  • Payment status
  • Billing information
  • Subscription details

MF Stream does not store your complete debit card, credit card, banking, UPI PIN, CVV, or other sensitive payment credentials on its servers.

4.3 Viewing Activity

To provide a personalised streaming experience, we may collect information relating to your use of the Platform, including:

  • Watch history
  • Watchlist
  • Playback progress
  • Viewing preferences
  • Search history
  • Content ratings
  • Recently watched titles
  • Favourite genres
  • Language preferences

This information enables us to improve your experience and provide relevant content recommendations.

4.4 Device and Technical Information

When you access the Platform, certain information may be collected automatically, including:

  • IP address
  • Device type
  • Device identifiers
  • Operating system
  • Browser type
  • Application version
  • Language settings
  • Time zone
  • Internet service provider
  • Log files
  • Diagnostic information
  • Crash reports
  • Network information

This information helps us improve performance, troubleshoot issues, and maintain the security of our Platform.

4.5 Cookies and Similar Technologies

MF Stream uses cookies and similar technologies to:

  • Remember your login session
  • Save your preferences
  • Maintain your watch history and playback progress
  • Personalise recommendations
  • Improve Platform performance
  • Analyse usage patterns
  • Enhance security
  • Support subscription management

For detailed information about our use of cookies, please refer to our Cookie Policy.

5. How We Collect Your Information

MF Stream collects information in several ways.

Information You Provide

We collect information that you voluntarily provide when you:

  • Create an account
  • Subscribe to our services
  • Purchase a subscription
  • Contact customer support
  • Participate in surveys or promotions
  • Update your account information
  • Submit enquiries or feedback

Information Collected Automatically

Certain information is collected automatically whenever you use the Platform. This includes technical information, device information, viewing activity, and information collected through cookies and similar technologies.

Information from Payment Providers

Subscription payments are processed through trusted payment service providers. We receive only the information necessary to confirm your transaction and manage your subscription.

MF Stream does not receive or retain your complete payment credentials.

Information from Customer Support

If you contact us for assistance, we may collect information relating to your enquiry, correspondence, and account details to resolve your request efficiently and improve our customer support services.

6. How We Use Your Information

MF Stream uses the information we collect to provide, maintain, improve, and secure our Platform and services. Specifically, we may use your information to:

  • Create, verify, and manage your user account.
  • Provide access to subscription-based content and streaming services.
  • Process subscription payments and manage billing.
  • Authenticate your identity and maintain account security.
  • Personalise your viewing experience based on your preferences and activity.
  • Recommend films, series, documentaries, and other content that may be of interest to you.
  • Save your watch history, watchlist, playback progress, and language preferences.
  • Respond to your enquiries and provide customer support.
  • Notify you about new releases, platform updates, service announcements, and account-related information.
  • Send promotional offers, newsletters, and marketing communications where permitted by applicable law.
  • Monitor Platform performance and improve the quality of our services.
  • Detect, investigate, and prevent fraud, unauthorised access, misuse, or other illegal activities.
  • Comply with legal, regulatory, and contractual obligations.

We use your information only for legitimate business purposes and in accordance with applicable laws.

7. Sharing and Disclosure of Information

MF Stream values your privacy. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating the Platform, including providers of:

  • Payment processing
  • Cloud hosting
  • Content delivery networks (CDNs)
  • Customer support
  • Data storage
  • Security services
  • Technical maintenance
  • Analytics and reporting

These service providers are authorised to use your information only for the services they perform on our behalf and are required to maintain appropriate confidentiality and security measures.

Payment Processing

Subscription payments are processed through authorised payment partners, including Razorpay.

Payment providers may collect and process payment-related information in accordance with their own privacy policies. MF Stream does not receive or store your complete payment credentials.

Legal Requirements

We may disclose your information where required to:

  • Comply with applicable laws, regulations, or legal processes.
  • Respond to requests from government or regulatory authorities.
  • Protect the rights, property, or safety of MF Stream, our users, employees, or the public.
  • Investigate suspected fraud, security incidents, or unlawful activities.

Business Transfers

If MF Stream undergoes a merger, acquisition, restructuring, investment, sale of assets, or similar business transaction, your information may be transferred as part of that transaction, subject to applicable laws and appropriate safeguards.

8. Marketing Communications

With your consent where required, MF Stream may send you:

  • News about new releases
  • Promotional offers
  • Subscription plans
  • Platform updates
  • Feature announcements
  • Special campaigns
  • Newsletters

You may opt out of receiving promotional communications at any time by using the unsubscribe option provided in our emails or by updating your communication preferences within your account settings.

Please note that even if you opt out of marketing communications, we may continue to send important service-related messages, including account notifications, billing information, password reset requests, and security alerts.

9. Third-Party Services and Links

Our Platform may contain links to third-party websites, applications, social media platforms, or services that are not owned or controlled by MF Stream.

These third parties operate independently and have their own privacy policies. We are not responsible for the privacy practices, security measures, or content of such third-party services.

We encourage you to review their privacy policies before providing any personal information.

10. Cookies and Tracking Technologies

MF Stream uses cookies and similar technologies to improve your experience and enhance the functionality of our Platform.

These technologies help us:

  • Remember your login session.
  • Save your viewing preferences.
  • Maintain your watch history and playback progress.
  • Personalise recommendations.
  • Improve website and application performance.
  • Analyse Platform usage.
  • Enhance Platform security.

You can control cookie preferences through your browser settings or any cookie management tools provided on the Platform.

For more information, please refer to our Cookie Policy.

11. Fraud Prevention and Platform Security

Protecting our users and Platform is a priority.

We may use automated systems and manual review processes to detect, prevent, investigate, and respond to fraudulent transactions, suspicious account activity, unauthorised access, misuse of our services, or other activities that may compromise the security or integrity of the Platform.

Where necessary, we may temporarily suspend or restrict access to accounts while security concerns are investigated.

12. Data Security

MF Stream is committed to protecting your personal information and maintaining appropriate security measures to safeguard the information we collect.

We implement reasonable administrative, technical, and organisational safeguards designed to protect your information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.

Our security measures include, where appropriate:

  • Secure data transmission using industry-standard encryption.
  • Restricted access to personal information on a need-to-know basis.
  • Secure authentication and password protection mechanisms.
  • Regular monitoring of our systems to identify and address potential security risks.
  • Security procedures designed to prevent unauthorised access to our Platform.

While we strive to use commercially reasonable measures to protect your information, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account. If you believe your account has been compromised, please notify us immediately.

13. Data Retention

MF Stream retains your personal information only for as long as necessary to:

  • Provide our services.
  • Maintain your account.
  • Process subscriptions and payments.
  • Preserve your viewing preferences and watch history.
  • Comply with legal, regulatory, accounting, and tax obligations.
  • Resolve disputes.
  • Enforce our Terms of Use and other agreements.

When personal information is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with applicable laws and our internal data retention practices.

14. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Update your account information.
  • Request deletion of your personal information, where legally permissible.
  • Withdraw consent where processing is based on your consent.
  • Object to or restrict certain processing activities where applicable.
  • Opt out of promotional emails and marketing communications.

Requests relating to your personal information may be submitted using the contact details provided at the end of this Privacy Policy.

Certain information may continue to be retained where required to comply with legal obligations, resolve disputes, or protect our legitimate business interests.

15. Account Deletion

You may request the deletion of your MF Stream account at any time by contacting us using the details provided in this Privacy Policy.

Upon receiving your request, we will take reasonable steps to delete or anonymise your personal information, subject to applicable legal, regulatory, contractual, and operational requirements.

Certain information may be retained where required by law, for fraud prevention, dispute resolution, taxation, accounting, or the enforcement of our legal rights and obligations.

16. Children's Privacy

MF Stream is intended for users who are legally permitted to access our services under applicable laws.

Users under the age of 18 should access and use the Platform only with the knowledge, involvement, and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable laws. If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it in accordance with applicable legal requirements.

17. International Data Transfers

MF Stream primarily operates from India. However, certain trusted service providers engaged by us may process or store information on servers located in other jurisdictions.

Where personal information is transferred outside India, we will take reasonable steps to ensure that appropriate safeguards are implemented and that such information is protected in accordance with applicable laws and contractual obligations.

18. Changes to this Privacy Policy

We may revise or update this Privacy Policy from time to time to reflect changes in our Platform, services, technology, legal requirements, or business practices.

The revised Privacy Policy will be published on this page together with the updated Effective Date.

Your continued access to or use of the Platform after the revised Privacy Policy becomes effective constitutes your acceptance of the updated Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.

19. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Ernakulam, Kerala, India, unless otherwise required by applicable law.

20. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way MF Stream collects, uses, stores, or protects your personal information, please contact us:

Matinee Films Private Limited
Second Floor, Parson Building,
Vyttila, Ernakulam – 682019, Kerala, India

Email: admin@mfstream.com

We will make reasonable efforts to respond to your enquiry within a reasonable timeframe and in accordance with applicable laws.